Refund Policy
Our Store Policy
We want you to be delighted with your purchase. If you change your mind, you can return your items within 30 days of delivery for a full refund. To be eligible, products must be unused, in their original packaging, and with all tags attached. Please ensure you have your proof of purchase or receipt ready. Certain items like gift cards, final sale goods, and personal hygiene products cannot be returned. We aim to make the process as simple as possible for all our UK customers while ensuring we meet all standard consumer rights and regulations.
How to Start Your Return
To begin a return, please contact our customer support team with your order number. Once your request is accepted, you will need to mail the item back to us. Please note that customers are responsible for covering the return shipping costs unless the item is faulty. We recommend using a trackable service. If you receive a damaged or incorrect item, please notify us immediately so we can arrange a free exchange or a full refund. We strive to process all returns quickly to ensure your shopping experience remains positive and stress-free.
Receiving Your Refund or Exchange
After we inspect your return, we will notify you of the approval. Approved refunds are issued to your original payment method within 10 days. If your refund is late, please check your bank account before contacting us.