Shipping Policy
Shipping & Sales
We are proud to serve customers both across the United Kingdom and internationally. All orders are packed with care to ensure your items arrive safely regardless of the distance. For those local to us, pickup options may be available; please review the delivery methods at checkout to see if this is currently offered for your location. We use reliable courier services to maintain a high standard of delivery for our global community, and we appreciate your support for our UK-based business. Whether you are ordering from around the corner or from overseas, we strive to provide a smooth and professional shopping experience for everyone.
Delivery Times and Fees
Processing and Domestic Delivery: We typically prepare and dispatch orders within 1-2 business days. For UK customers, we provide several shipping methods with delivery usually taking 2-4 working days. All costs are calculated and shown at checkout.
International Shipping: We ship worldwide, though delivery times and fees vary depending on your specific destination. Please note that international orders may be subject to local customs duties or import taxes, which are the customer's responsibility.
Order Management: Once dispatched, you will receive tracking details via email. Our couriers may leave parcels in a safe place or with a neighbor if you are not in. If delivery fails after multiple attempts and the item is returned, a fee will apply for resending. Please ensure your address is accurate, as we cannot be liable for errors provided at checkout.
Order Issues and Policies
Please inspect your order upon receipt. Contact us within 48 hours via our website form regarding any damaged or missing items. Items on pre-order or backorder will be shipped with priority as soon as stock is available. For any specific queries about your shipment or to discuss a delivery issue, please reach out to our dedicated support team through our contact page and we will be happy to help you.